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1. I say what I need calmly and clearly.
2. I stand up for my rights respectfully.
3. I listen and then express my view.
4. I stay quiet to avoid disagreement.
5. I agree even when I disagree inside.
6. I find it hard to say no.
7. I raise my voice to win arguments.
8. I interrupt others when annoyed.
9. I blame others when things go wrong.